CV
Chennan V
1 reviews | Active since Jul 2020
23 Jul 2021, 11:47
Worse provider ever found
After speaking to Nelson a week ago I promised to receive feedback- still nothing. Logged a help Peter- till today only promises of them investigating and will come back. Got email of TAT 2-3 working days, it has passed still no feedback. These guys are *****ing my money and want to drag the matter so they can ***** more. If I stop paying them the suspend my service and charge reinstatement fees and reversal fees. All these amounts will be paid back with interest even if it means I must now escalate to the ombudsman.
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Replies (2)
Vodacom's replyOfficial
23 Jul 2021, 13:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Jul 2021, 13:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CV
Chennan V's updateReviewer Update
26 Jul 2021, 12:58This query was logged more than a week ago and still nothing. Must I wait till I forget but you keep debiting my account and if I stop your payment, you charge reversal fees, block my lines and charge reinstatement fees. If your help Peter team is investigating, why didn't some call me yet, or set an expectation date or tel me what the delay was. Find out how I want the matter resolved. Absolutely nothing, I will continue to log queries till someone call me and tell me they working on my query and how far the matter is and when I can expect a resolution. What is sad, is that the department dealing with complaints are giving the same service I received. I will be sending an email to ***. if I still dont get help, I will take contracts out with a different service provider, move my numbers and you can write off all that contracts because I approached and ask several times for assistance but you didn't want
CV
Chennan V's update26 Jul 2021, 12:58
Reviewer Update
This query was logged more than a week ago and still nothing. Must I wait till I forget but you keep debiting my account and if I stop your payment, you charge reversal fees, block my lines and charge reinstatement fees. If your help Peter team is investigating, why didn't some call me yet, or set an expectation date or tel me what the delay was. Find out how I want the matter resolved. Absolutely nothing, I will continue to log queries till someone call me and tell me they working on my query and how far the matter is and when I can expect a resolution. What is sad, is that the department dealing with complaints are giving the same service I received. I will be sending an email to ***. if I still dont get help, I will take contracts out with a different service provider, move my numbers and you can write off all that contracts because I approached and ask several times for assistance but you didn't want