JT
John T
1 reviews | Active since Jun 2015
22 Oct 2021, 12:04
Worse of the worse
Paid up, closed account, number converted to prepaid and ported to a better service provider. Vodacom still says I'm behind on my payments, the account is handled over to legal department. How come? No contract in place?
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
22 Oct 2021, 14:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Oct 2021, 14:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JT
John T's updateReviewer Update
26 Oct 2021, 10:57No consultatant called me after 5 days, my credit bureau profile still indicates that my account is now 2 Months in arrears.
They just spoiled my profile for nothing there should be better way to hold them accountable.
They just spoiled my profile for nothing there should be better way to hold them accountable.
JT
John T's update26 Oct 2021, 10:57
Reviewer Update
No consultatant called me after 5 days, my credit bureau profile still indicates that my account is now 2 Months in arrears.
They just spoiled my profile for nothing there should be better way to hold them accountable.
They just spoiled my profile for nothing there should be better way to hold them accountable.
JT
John T's updateReviewer Update
27 Oct 2021, 08:09How can this matter be closed? firstly I am the one who called not the consultant. Secondly they never sent me any settlement letters 24hours has passed.
JT
John T's update27 Oct 2021, 08:09
Reviewer Update
How can this matter be closed? firstly I am the one who called not the consultant. Secondly they never sent me any settlement letters 24hours has passed.