DM
David M

1 reviews | Active since Aug 2021

25 Jan 2023, 17:33

Worse of the worse.

If there was a zero, I would rate this useless company 0. Lost my phone and got told that my simcard was in a wrong slot because a phone has two slots with vodacom numbers. NO one explained you are supposed to use this number in a specific slot or assisted me with putting simcard in the right slot. Useless uselss, such bad customer service while I was blocking the simcard the lady on the phone was so rude that I requested the call recording.

0
Replies (1)
Vodacom
Vodacom's reply26 Jan 2023, 07:22
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team