Worse /non existent Fibre service
On 7 Sept I contacted Vodacom with regards to them cutting off of Fibre. To date we have not had any success with Vodacom fixing the fibre because they say they stopped the fibre. We tried taking out with Mweb but Vodacom insist the contract must run till 1 October… then only will tgey release the line to Mweb. We work from home and have to buy data. Thus is outrageous and ****ty service from Vodacom
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Replies (5)
Vodacom's replyOfficial
15 Sept 2021, 14:22Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Sept 2021, 14:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
16 Sept 2021, 10:19Your Social Media team is not giving me feedback. All I get is that they awaiting feedback. For 9 days Im without fibre and you telling me it takes 9 days and counting to wait for Vodacom to give feedback. I want answers today as to why the fibre has been terminated or why it is not working
's update16 Sept 2021, 10:19
Reviewer Update
Your Social Media team is not giving me feedback. All I get is that they awaiting feedback. For 9 days Im without fibre and you telling me it takes 9 days and counting to wait for Vodacom to give feedback. I want answers today as to why the fibre has been terminated or why it is not working
's updateReviewer Update
16 Sept 2021, 10:19This is totally unacceptable for a service provider
's update16 Sept 2021, 10:19
Reviewer Update
This is totally unacceptable for a service provider
's updateReviewer Update
16 Sept 2021, 14:24Vodacom
Worse service
9 days no feedback
Fibre has been off since 7 September.
Today is 16 September.
9 days off and no feedback.
Worse service
I’m still waiting for feedback
No feedback in 9 days
Worse service
9 days no feedback
Fibre has been off since 7 September.
Today is 16 September.
9 days off and no feedback.
Worse service
I’m still waiting for feedback
No feedback in 9 days
's update16 Sept 2021, 14:24
Reviewer Update
Vodacom
Worse service
9 days no feedback
Fibre has been off since 7 September.
Today is 16 September.
9 days off and no feedback.
Worse service
I’m still waiting for feedback
No feedback in 9 days
Worse service
9 days no feedback
Fibre has been off since 7 September.
Today is 16 September.
9 days off and no feedback.
Worse service
I’m still waiting for feedback
No feedback in 9 days
's updateReviewer Update
17 Sept 2021, 07:23Day 10 and counting. How much time must I allow. We been off since 7 September.. today is 16 September. Is 9 days and every time some days they will get back with feedback. No feedback has been given to date as to why the fibre is off
's update17 Sept 2021, 07:23
Reviewer Update
Day 10 and counting. How much time must I allow. We been off since 7 September.. today is 16 September. Is 9 days and every time some days they will get back with feedback. No feedback has been given to date as to why the fibre is off