NM
Ntebaleng M

1 reviews | Active since Oct 2015

12 Aug 2024, 23:45

Worse network ever

I use to love vodacom passionately so, only used it ever since ,but now, i hate ever using it.I wanted to cancel my contract because I hv everything I needed. I explained that I only needed an offer that can bit 100GB at night and 100GB during the day for R349, and I was offered 150GB during the day and 150GB during the night st R249, only to find out it's home Internet, my money was deducted for two consecutive months for what I didn't sign up for, when I waited for my problem to be solved they signed me for a contract of more than R500 that I didn't sign for and am expected to pay for it, my contract was changed without my concern and am being taken from pillar to post since May.

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Replies (1)
Vodacom
Vodacom's reply13 Aug 2024, 08:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team