TM
Thikho M
1 reviews | Active since Jun 2018
28 May 2019, 22:51
Worse network ever
My airtime is missing i called vodacom help center i spoke to the guy by the name of sipho,he was just rude he couldnt even explained what happened to my airtime,vodacom call center they are not helping i never got help from them everytime for my problem to be solve i will have to come her on hello peter,vodacom you are taking customers for granted i've been using vodacom for years but im not happy customer service is very poor,i need my airtime back before i port.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
29 May 2019, 07:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 May 2019, 07:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TM
Thikho M's updateReviewer Update
29 May 2019, 08:22This automatic reply is not helping at all thats how you treat customers to take them for granted thats why you can even bother by replying
TM
Thikho M's update29 May 2019, 08:22
Reviewer Update
This automatic reply is not helping at all thats how you treat customers to take them for granted thats why you can even bother by replying
Vodacom's replyOfficial
29 May 2019, 08:50Dear Thikho,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Vodacom's reply29 May 2019, 08:50
Official
Dear Thikho,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)