1 reviews | Active since Aug 2016

01 Dec 2016, 12:14

Worse network ever

<p>Good day</p> <p> </p> <p>Vodacom , Please can someone from your useless customer care get back to me.</p> <p> </p> <p>i am an EX vodacom customer (Best change in my life leaving vodacom) because of service like this. I called to cancelled my contract 3 times before the termination of my subscriptioion in September where my last debit was made.</p> <p> </p> <p>My account has is still being debted to date and i am not eben on the Vodacom network i ported my number to another network however still being charged.</p> <p> </p> <p>all i want is a refund , i can never get a hold of Vodacoms customer care and when i finally do the calls get dropped or i get told the system is offline after listening to my request.</p> <p> </p> <p>can someone call me with resolution !!!!</p> <p> </p> <p> ********** 522</p> <p> </p> <p>Regard</p> <p>Kowen Pillay</p>

0
Replies (1)
Vodacom
Vodacom's reply01 Dec 2016, 12:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team