WORSE INTERNET CONNECTION AND CUSTOMER SERVICES EVER!!

I have lodged a complaint with Vodacom since March about not having an internet connection. I have sent numerous twitter DM and calls. What they do is create a ticket and 2 days later they close the ticket without resolving the matter/issue. When I call them they log another ticket and the same thing happens, they close the ticket without consulting me nor letting me know of the outcome. Until today 04 June 2020, I still have no internet connection. References A2-K2DT-616VT / A2-K0ZT-8A11LP /