Worse Fibre ISP - Poor Customer Service

I have been getting very poor to no service from Vodacom Fibre. I had a fibre break at my property on 30 March, fault was reported to Vodacom ***-643054, technicians came out 03 April and mentioned they would return to repair fibre break however no one has returned. Multiple calls and What's Up messages have been sent to Vodacom the past two weeks and no one can give feedback as to when technician will come and repair, only response is ticket was closed. Today is day 19 without any fibre signal yet account has been in full, upfront and Vodacom can't even confirm date when someone will inspect/repair property. Worse fibre to home ISP I have came across.