SN
Shane N

1 reviews | Active since Feb 2017

11 Aug 2021, 06:56

Worse Fibre company to deal with

We had an outage in parlock durban on Friday. I made over 10 calls to the unfriendly useless fools from vodacom customer care support. Eventually it led to support on Twitter. The same nonsense everyone is saying. To date know1 has called....no technician sent out. I work from home. I'm so helpless and frustrated. There is nothing vodacom can say or do to make this up. No excuses. When you want us to sign up....everything happens quick....to take our debits....happens quick....to help customers....vodacom is a no show. Everyone in area is back up....for 4days I cannot function at home office. SR-2.1.0.8.0.7-9.1.9.6.6.5

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Replies (2)
Vodacom
Vodacom's reply11 Aug 2021, 07:29
Official
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 

 
SN
Shane N's update11 Aug 2021, 08:19
Reviewer Update
You guys Crack me up. Hearing the same thing all the time.