Worse experience with Fibre installation ever

Worse experience with fibre installation we have ever had....so my boss has recently moved from where they were staying to a new place, she phoned Vodacom notifying them about the relocation and they said she must reapply for the fibre and this was January, okay application got approved. - we waited for them to come and installthe never pitched, we phoned them they said technicians are on their way for installation. Day went by no call no email nothing, we called they said the router is going for a verifucation process and all that it will take 7-14 working days okay shot we waited.

After 14days i called again they said the router was sent back to the warehouse as the fibre we opted for is not covering the area, we had to start from scratch applying for another fibre that covers the area. That was February.

Phoned again on second week of February they were ready to assist us of which they actually did so they said we should wait for installation of fibre in 3days.

They delivered the router and sent an email stating they are in the process of installing. We stayed for the whole month waiting for them to come and install they never picthed, again a guy came saying they delivered a wrong router they returning it. Shot we gave him.

On March we phoned again it was a long process found someone who said these things take time okay sure we waited again, we phoned Vodacom non stop, app**** for the fibre (Open Serve) got approved again they sent the router again🙄...unfortunately till this no fibre has been installed, they came on the 11/04/2023 to collect the router and that router was also a wrong router.

No one is assisting us each and everyday we are calling Vodacom about the fibre installation and they said she will pay R600 for that and we said no one will pay anything unless the fibre has been installed.

Haven't has Connection for the past 3 months. I would not recommend Vodacom on anyone.