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Riaana L
1 reviews | Active since Apr 2020
10 Apr 2020, 12:38
Worse Experience received
What an experience with this service provider since the 1st of April its been a nightmare... I have been in contact with their call centre since the 1st its the 10th and still no progress on my account, they keep saying is in arreas.... Sad and Frustrated.. i asked for someone to call me and no one did....
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 Apr 2020, 12:47Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Apr 2020, 12:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Riaana L's updateReviewer Update
14 Apr 2020, 10:00Sadly still no call or feedback...
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Riaana L's update14 Apr 2020, 10:00
Reviewer Update
Sadly still no call or feedback...
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Riaana L's updateReviewer Update
16 Apr 2020, 17:21I have requested the consultant Lance to send me a copy of my statement, which he did and i responded by email to say they need to confirm my findings. Meaning this matter is not resolve as yet.
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Riaana L's update16 Apr 2020, 17:21
Reviewer Update
I have requested the consultant Lance to send me a copy of my statement, which he did and i responded by email to say they need to confirm my findings. Meaning this matter is not resolve as yet.