SJ
Sinead J

1 reviews | Active since Oct 2015

02 Feb 2016, 15:17

Worse customer servoce ever

My sister and I was at Game in Canal Walk to purchase two Samsung J5's. We pre ordered that they keep the devices for us to make it easier for both the store and us.<br> <br> Anyway, after a long and hot journey, we just want what we came for and to leave. However, this idiot, apparently his name is Thando, wearing a \Vodacom Specialist\" badge approached the two of us, annoyingly we were sent from till to till and from the first till this Thando guy was asking innappropriate questions, making irrelevant comments and to top it all off the consultants were behaving like they were at a shebeen, using foul language and i was utterly shocked. Disgusted. The insurance dude even said he is being rude and we should report it to the manager. <br> <br> One of the ladies who helped set up the phone gave us a few options regarding the sim cards and we made our preferred choices, till Thando came and was like no and my sister said but we were given a choice and he was like \"Nee maar ek se mos julle moet soe en soe maak\" ? Really? If this is what vodacom specialists do? Then i dont know ey... he literally ruined our whole day. Would have posted this sooner but only had time to do this now. ANNOYED!"

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Replies (1)
Vodacom
Vodacom's reply02 Feb 2016, 15:21
Official
Hello SaarahNayd,

Thank you for your posting.

We apologise for any inconvenience caused. A consultant will contact you in order to address your concerns.

Kind regards
Vodacom Consumer Website Team