Worse Customer Service Ever from Vodacom both Online and In-Store

<p>In February Vodacom Online had a Valentine Special where you get two phones for the price of one. I did an online chat and one of consultants ended up calling me to finalise the deal. Later in the process I was assisted by one consultant by the name of Kugan Pillay. We spoke at length and he promised to come back to me once the application was finalised. After a few days of his silence I wrote him an email to make follow up. Kugan called me back and told me that my deal has gone through and within the following two days I will get delivery of the phones. Two days went by and no delivery, when I called back to make follow up I was being transfered from consultant to another and had to explain the same story over and over again. It looks like the vodacom consultants do not know what they are suppose to do let alone assist customers. I have been with Vodacom for many years and this is the worse customer service experience I have ever received from Vodacom after being such a loyal customer. To date the very same Kugan Pillay has not come back to me as to what is happening even after numerous emails send to him. Please note that some of your consultants are giving Vodacom a very bad REPUTATION which is very sad.</p> <p>Please try to teach consultants that good customer service is key and communicating back to customer is also very important they should not leave customers in the dark. </p> <p>Regards </p>