1 reviews | Active since Jan 2020
Worse customer service ever .
Worse service of my life. I will never recommend anyone, the staff are not trained properly, From consultant to Manager, they are very rude, unprofessional ,the shop is extremely dirty . Today around 9 am, I went to Vo Randburg square mall to ask for internet settings because I just bought a new phone and I didn't know how to activate it, I met this consultant, I asked for the settings, her response" I don't know, it's done by technicians in Cresta mall, "I ask her u mean u don't know the USSD string? No I don't, I then asked Why is she working if she doesn't know. She then told me to dial *111# I did that and I asked her, which option from here, Oh my, the rudeness, the irritation was written all over her face I asked her, if this is the service they give to their customers? I told her that I also work in the customer service industry and I have never ever encountered such or treated my customers in that manner. I moved on and went to another one who looked like the manager, I asked her for the lady's name, she said maybe she can help, she helped me with what I needed. What only a technician can help with according to the other consultant. Problem with the manager look alike was when I wanted the other consultant's name, she told me not to do that, I told her that her service is bad She started saying I don't know what I want I got help what more do I want. She told me she can't give me her name Should I need to know it, I should ask her. I then asked them, does that mean u all don't want to give me her name or your names. They became hooligans, I have never seen such In my life. Vodacom Randburg is the worse outlet ever. Please offer training to your staff. I am a very unhappy client, I feel like my right to dignity has been stripped. Please visit that outlet and check out the service Check out how dirty the chairs are? Check out how clueless your consultant's are
