WORSE CUSTOMER SERVICE EVER

I have been vodacom my whole life, but I am definitely changing networks after my experience yesterday.

There is a glitch in their system because if somebody sends me an sms (to my number, that I have had my whole life) the sms goes to somebody else. I've phoned vodacom twice and both times I was told to go to the police station. Yesterday when I called. The lady could barely speak and understand english and we were going back and forth me trying to explain the situation to her. With me explaining to her, i mentioned that this happened to a friend of mine and luckly she worked at vodacom at the time so she could fix it herself. I was then told and i quote "now why you phoning us, go tell your friend to fix it" I then told her but this is becoming ridiculous and she is contradicting her story. As she was changing the story whole time. She then told me to watch my language. Wth? I never knew contridicting and ridiculous was foul language. Anyway, I asked her if I can speak to someone who can talk and understand eng or afr. She then put me on hold for 10 min then hangs up to call???

I understand glitches happen, but that customer service is not okay. And if I cant rely on efficient assistance when I need help (from the most expensive network, might I add). Ill much rather take all my contracts somewhere else