Worse Customer Service and Support Ever!

<p>Had 2 existing contracts and open another promotional contract with Makro Store. Wrong service contract was opened at VODACOM that resulted in an agreement between VODACOM and Makro to do a Dealers cancellation. A dealers cancellation was done on one of my existing contracts which resulted in VODACOM charging me a premature cancellation fee. at the end it became my issue and responsibility to sort the mess out, as if I was the one who went into the system and cause the mess. Spoke to Makro, who tried from there side to sort out but no joy. So the matter got push back to me, leave it to the POOR customer to sort out the mess or otherwise.</p> <p> </p> <p>Through all my battles with Vodacom I manage to get the conteract reinstated but than they push all the charges to me for Connection fee and they charge me twice in one month. All my subscription benefits was taken away like Caller Identity discount and my promotional 500meg data. The account is still in a mess for the past 5 MONTHS and I have dealt with departments such as Data Support, Solutions Dept, Billing Dept, Sales and Accounting Dept, just to name a few.</p> <p> </p> <p>I have logged so many service requests (5 in total) which according to VODACOM takes up to 7 to 14 business days. They don't update customers or give regular feeback (their goes the customer relations). When I phone and ask for an update on the service request it is told that it was closed and dealt with but no resolution after 5 MONTHS. GREAT CUSTMER SERVICES BY LEAVING THE POOR CUSTOMER TO SORT OUT YOUR MESS THAT WAS NOT EVEN ORIGINATED BY THE CUSTOMER.</p>