1 reviews | Active since Dec 2018
Worse Customer Service and Rogues
This company's ******* customer service just keeps getting worse. They had ****** my data and agreed to restore the amount taken - 30 GIG. However instead, they had given me 30 MB. Now they are ignoring my communications and do not want to rectify their ********* and foolish behaviour. I want to cancel this ridiculous contract and pay zero penalties, because this is not the first time that data has gone missing during the course of this package!
Now after being directed by them to visit their store should the problem persists, the store is now directing me right back to dealing with them online - a further cost. In addition their app is tragic and does not work, so data usage cannot be monitored.
I want out and want to take legal action against them. This is not over. I would not advise anyone to use a WiFi or data package with this network provider because they will rob you for certain.
I appreciated the response, thank you. However, when I was able to check the balance today using the My Vodacom App, by putting the router sim card into a phone, I notice that you had only allocated me 20 Gig once off, set to expire the end of this month.
You had clearly stated that you had loaded 30 Gig, and once again there was an incorrect amount allocated. What happened to the other 10 Gig?
Since the commencement of the month, I had not used my Wi-Fi router intentionally. I had done this so that I can monitor whether or not there is some kind of anomaly (from the Vodacom side) whereby my data is being taken without me even using it. And you will also be able to verify on your side that I did not use the router/ data from the start of the month until this present day. Therefore, let this go on record today, that I have checked the balance and there was only 20 Gig courtesy data that was loaded, instead of 30 Gig as you had stated was loaded.
Kindly rectify this and load the remaining 10 Gig.
Regards,
Travis
I appreciated the response, thank you. However, when I was able to check the balance today using the My Vodacom App, by putting the router sim card into a phone, I notice that you had only allocated me 20 Gig once off, set to expire the end of this month.
You had clearly stated that you had loaded 30 Gig, and once again there was an incorrect amount allocated. What happened to the other 10 Gig?
Since the commencement of the month, I had not used my Wi-Fi router intentionally. I had done this so that I can monitor whether or not there is some kind of anomaly (from the Vodacom side) whereby my data is being taken without me even using it. And you will also be able to verify on your side that I did not use the router/ data from the start of the month until this present day. Therefore, let this go on record today, that I have checked the balance and there was only 20 Gig courtesy data that was loaded, instead of 30 Gig as you had stated was loaded.
Kindly rectify this and load the remaining 10 Gig.
Regards,
Travis