PL
Petrus L

1 reviews | Active since Dec 2016

02 Dec 2016, 11:23

Worse customer service.

<p>Getting customer service is merely impossible .</p> <p>After holding for 20 minutes you get an *********** consultant witch eagerness to help is bellow 0 , and after all witch just hangs up the phone on you.</p>

0
Replies (2)
Vodacom
Vodacom's reply02 Dec 2016, 11:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

PL
Petrus L's update08 Dec 2016, 06:18
Reviewer Update

Vodacom did contact me, but why is it necessary to go route to get helped.