Worse customer service

Item: Vodacom
Rating: 1
Author: Palesa S

Worse customer service I've ever encountered. My advice stay away from Vodacom contract deals if you want your credit profile to remain intact!! Now I'm paying a lawyer for a mere cancellation and if that isn't mediocre at it's best I don't know what is. It's milking me money unnecessarily but this ordeal has taught me to never involve myself in any internet service providers

Helpful (0)

Replies (2)

Vodacom's replyOfficial

20 Jul 2021, 06:56

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply20 Jul 2021, 06:56

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Palesa S's updateReviewer Update

21 Jul 2021, 12:30

Thanks to hellopeter and the consultant that helped me. Everything was sorted out within 48H!!! I'm so relieved and happy truth be told

Palesa S's update21 Jul 2021, 12:30

Reviewer Update

Thanks to hellopeter and the consultant that helped me. Everything was sorted out within 48H!!! I'm so relieved and happy truth be told