1 reviews | Active since Aug 2016
worse customer service
<p>I have been due for an upgrade in July 2016 with Vodacom, I had submited my cancelation request to Vodacom in advance, when it got close to the date Vodacom had offered me a deal which I had accepted and I continued with the contract, on the first of the month I was promised data plus airtime on that deal, I had received the airtime but not the data, when I called Vodacom they could see on the system what I was devoted for and not but could not help me since then, my initial call to them was on the 4 August 2016, I have made another call to them a few days later, and since then no response. I have requested my contract be cancelled now as a breach of contract, there isn't anyone calling me back. When I stop payment to the account they will then hold me liable . </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I have still not been assisted regarding my problem. I'm still being billed for a contract I have requested cancellation on. When I call Vodacom they give me stories about me waiting for them to get in contact with me. I have also made payment of extra amount on my contract which needs to be refunded to me, now they are debiting monies from that surplus. I'm contactable on ********** 538
I have still not been assisted regarding my problem. I'm still being billed for a contract I have requested cancellation on. When I call Vodacom they give me stories about me waiting for them to get in contact with me. I have also made payment of extra amount on my contract which needs to be refunded to me, now they are debiting monies from that surplus. I'm contactable on ********** 538
