NT
Nicholas T

1 reviews | Active since Aug 2016

11 Aug 2016, 08:48

worse customer service

<p>I have been due for an upgrade in July 2016 with Vodacom, I had submited my cancelation request to Vodacom in advance, when it got close to the date Vodacom had offered me a deal which I had accepted and I continued with the contract, on the first of the month I was promised data plus airtime on that deal, I had received the airtime but not the data, when I called Vodacom they could see on the system what I was devoted for and not but could not help me since then, my initial call to them was on the 4 August 2016, I have made another call to them a few days later, and since then no response. I have requested my contract be cancelled now as a breach of contract, there isn't anyone calling me back. When I stop payment to the account they will then hold me liable . </p>

0
Replies (2)
Vodacom
Vodacom's reply11 Aug 2016, 08:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

NT
Nicholas T's update02 Sept 2016, 07:29
Reviewer Update

I have still not been assisted regarding my problem. I'm still being billed for a contract I have requested cancellation on. When I call Vodacom they give me stories about me waiting for them to get in contact with me. I have also made payment of extra amount on my contract which needs to be refunded to me, now they are debiting monies from that surplus. I'm contactable on ********** 538