1 reviews | Active since Apr 2013
Worse company EVER!!!!
<p>My husband and I have 4 contracts with Vodacom. EVERY month there is a problem on one or two of the numbers...EVERY MONTH! I then have to go into the branch which has the most incapable staff. The Savanah Mall branch is the most useless! On the 7th of October I phoned in to querry regarding my one number that didn't receive any data (AGAIN!!!!). I spoke to Simon or Simson whom whould have called me back in 10 minutes as Vodacom was offline! Needless to say he obviously didn't, as usual no one phones you back. So on Monday 10 October I went in to the branch which is quite difficult as I am in a wheel chair because of an accident. I sat there for probably 5 minutes where NO STAFF member made a effort to help me. Only when I complained a lady asked if she could assist me. I told her my problem and she phoned in, yet again Vodacom was offline and she will phone me back as soon as Vodacom is back online. It's 2 days later...so either useless Vodacom is still offline or the useless staff just ignored me as a customer AGAIN!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
