worse bad service ever

I app**** for Samsung A80 contract and was told that they dont have stock and will receive it in 4 days time.evry time i visist the store m told of a different date i will receive the phone.its been two weeks now and today the 11/02/202 i called in reguested to speak to Moeketsi and we exchanged words over the phone and he said to me that if m not happy with their service i must go somewhere and droped the phone on the ear...