NC
Naiema C
1 reviews | Active since Mar 2021
31 Mar 2021, 10:48
WORSE AND WORSE!
So I complained o. This platform about vodacom on 27 March 2021. They responded in this platform on 30 March 2022 to say that my complaint is resolved, but it is not resolved. I HAVE NOT RECEIVED FEEDBACK ON MY COMPLAINT!!! AND IT SEEMS THAT VODACOM HAS A STRATEGY TO BE UNREACHABLE TO CLIENTS THAT HAVE COMPLAINTS.!!!
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Replies (2)
Vodacom's replyOfficial
31 Mar 2021, 10:54Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply31 Mar 2021, 10:54
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
NC
Naiema C's updateReviewer Update
31 Mar 2021, 14:59The team has assisted with getting my fibre connection restored but nobody has assisted with my complaint about the poor service by the agents. Nobody called me with feedback on my complaint about the rude agents and the lack of assistance I received. Is it hard to understand that I am expecting a manager to call me.
NC
Naiema C's update31 Mar 2021, 14:59
Reviewer Update
The team has assisted with getting my fibre connection restored but nobody has assisted with my complaint about the poor service by the agents. Nobody called me with feedback on my complaint about the rude agents and the lack of assistance I received. Is it hard to understand that I am expecting a manager to call me.