1 reviews | Active since Mar 2021
Worse after sales service!!!
I would like to lodge a compliant against vodacom.
I took out a contract with them over the phone on the 30th of December 2022. It was a data sim only contract. It was delivered on 04-01-2023 after a day it did not activate, on 07-01-2023 I went to a vodacom shop and they confirmed its a home line.
On the 09-01-2023 I called vodacom to cancel the contract and they advised it will take 72 hours, I then called again on 11-01-2023, 13-01-2023, 18-01-2023 and 19-01-2023 the contract has still have not been canceled as yet. Vodacom claims they tried to contact me on 16-01-2023,I haven't heard from vodacom either than the calls I've made myself.
I have also tried to email them and I'm being sent to the same people who can't assist.
I am being told everytime I call in that the issue is being escalated and nothing else.
Vodacom even blocked the vodacom number I was using to contact them because I had made so many phone calls.
Today 27-02-2023 they deducted an amount of R473 for a contract I am not using and have requested them to cancel a long time ago.
Like minds dealers are ******** please drop them
Yes the social media team did provide feedback that they have created a service request for the cancellation, I do I appreciate their swift response and assistance, I will be fully satisfied when vodacom actually attends to the request and complete the early cancellation that I have been requesting until then I am still in the same position.
Thank you
Yes the social media team did provide feedback that they have created a service request for the cancellation, I do I appreciate their swift response and assistance, I will be fully satisfied when vodacom actually attends to the request and complete the early cancellation that I have been requesting until then I am still in the same position.
Thank you