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Nita B
1 reviews | Active since Feb 2018
21 Jun 2022, 09:08
WORS SERVICES EVER
I am getting real fed up with Vodacom and their poor service. I have an account with Vodacom where I added a Samsung galaxy watch on my *** number. Where I paid the full premium for 24 months as per my contract. Now they are refusing to remove the watch as my phone is on 36 months. I have loaded a complaint and NO FEEDBACK WAS GIVEN. This is the last time I will ever use their service.
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Vodacom's replyOfficial
21 Jun 2022, 09:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Jun 2022, 09:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Nita B's updateReviewer Update
28 Jun 2022, 15:28That is not acceptable. Where did I agree to it. If is iver 36 months why did I then pay the premium for 24 months!!!!???
NB
Nita B's update28 Jun 2022, 15:28
Reviewer Update
That is not acceptable. Where did I agree to it. If is iver 36 months why did I then pay the premium for 24 months!!!!???