Wors service ever. Stay away

On Sunday 1305/2018 I have app**** for an upgrade with Vodacom online. I received an e-mail that a consultant will contact me within 24hours. On Monday about 30 hours later, I contacted Vodacom direct to ask about my application and was advised that the request was not processed. Why send an e-mail stating 24hr and in does not happen? The lady assisted me in doing the application and was advised delivery takes within 2 to 5 working days but they will contact us for further details. On Friday, 18/05/2018 I contacted Vodacom again to ask about the progress and why we have not heard from them as yet. I was advised that the application was pending. I have asked why pending and nobody could give me an answer as to why the application is pending. I have been referred to 6 different people and ended up speaking to Lisa. She also advised she just did the application and referred me to another number. I contacted the other number and the lady said she will get back to me on Friday afternoon. I said that this is unacceptable and want to rather cancel the application and will go instore. They refused to cancel my request. It’s Monday and I have not heard back at all. Saturday, I went to Menlyn Vodacom to see if they can assist me and was advised since I went to Vodacom direct they cannot and I do understand. The guy tried to assist and contacted and also ended up with Lisa who was extremely rude. Again all they could say is the application is pending and still no one can tell me why it’s pending. I am a loyal customer of Vodacom and feels the service is pathetic. I want my phone by Wednesday, 23/05/2018. The feedback Vodacom gives is even worse than the service as there was no feedback ever received.