1 reviews | Active since Jul 2022
Wors customer services and all agents know nothing
My contract ended in January, however vodacom continued providing the data and the minitues which I was not aware of as since um no longer using the number, but my son is. Received an sms and calls informing that um in erreas have to make payments or my account will be hand over. Called in the collection department on the 04/08/2023 to get an assistant, however other collection agent (Khayisile Khawula) called me and I release the call to the other agent ( thinking she will assist me better since she called) advise her, I will make a payment, she must send the cancelation request and I don't want to receive anything on my device leave it as a prepaid account she agreed however dropped a call on me after giving me a ref number( *** however one of the agent said this ref does not exist) . Did make a payment as per agreement, then on the 06 and 08 Aug I receive a sms informing me that I must make a payment or will be hand over!!!!! I called the collection department again they confirm that the amount has been received..... I inform them with my cancelation request they transferred me to cancelation department and I spoke to Michaela who just transferred me without advising me why she's doing so........ Then spoke to Lungelo Thwala who has given me the most rude service ever.....yes I came to him irate as I was but he did not handle the situation professionally he was talking over me and when asking questions, he told me that um asking an irrelevant questions. I asked him to speak with his team leader, he told me that vodacom does not have team leaders only a manager and he has to transfer me to one of them.....was I successfully transferred? Nope he dropped the call on me. Tried to call back the call center to be transferred to a complains department no agent know how to do so instead um been transferred, been dropped and I have noticed that I have received the minutes with the data that I advised not to receive meaning I must pay for this.....won't able to so......need this to be resolved and I want nothing to do with vodacom.
this is really annoying, you advised that I would the agent to contact me resolving the issues however um still getting your rude agents telling me that um still owning an amount that I have already paid and has already been received hence I received the minute and the data that I don't want...did receive a cancelation sms. why am I been called for this nonsense because the cancelation agents did advise that they can only be able to send the cancelation request if the account is not in arrears.
this is really annoying, you advised that I would the agent to contact me resolving the issues however um still getting your rude agents telling me that um still owning an amount that I have already paid and has already been received hence I received the minute and the data that I don't want...did receive a cancelation sms. why am I been called for this nonsense because the cancelation agents did advise that they can only be able to send the cancelation request if the account is not in arrears.