SM
Samuel M
1 reviews | Active since Mar 2013
24 Nov 2022, 11:44
Worrying power hour service menu trend by Vodacom
There is a worrying trend by Vodacom. Each month around the 25th I have observed that their system is conveniently giving “error performing a request, unknown error” especially when trying to do power hour. It seems that this is intentional to unduly drive prepaid sales. This will then force a subscriber to buy more airtime in order to do a longer phone talk.
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Replies (1)Vodacom's replyOfficial
24 Nov 2022, 12:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Nov 2022, 12:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
