MN
Mzolisi N
1 reviews | Active since Mar 2018
01 May 2024, 10:04
World's worse Service!
Subscribed for 100mb fiber line but Vodacom installed a 50mb line, called to query but was advised that they made an error but would cost me an additional amount to fix. When I requested for a cancellation, they also told me that I would have to pay an early cancellation fee. I then requested to speak to a manager and was advised a manager would call me back, it's been a week no phone call.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
01 May 2024, 10:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 May 2024, 10:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MN
Mzolisi N's updateReviewer Update
07 May 2024, 23:39Finally received a call back from Vodacom thanks to Hollopeter, even after the call Vodacom ended up sending me to an ISP I don't have a contract with. They just refuse to take responsibility for their error, I'm now stuck with a fiber line with a speed I never asked for worse they sent me a bill of R2348.11 for a R599 fiber line with no breakdown to show how they got there. I regret ever subscribing to this ***** of a company.
MN
Mzolisi N's update07 May 2024, 23:39
Reviewer Update
Finally received a call back from Vodacom thanks to Hollopeter, even after the call Vodacom ended up sending me to an ISP I don't have a contract with. They just refuse to take responsibility for their error, I'm now stuck with a fiber line with a speed I never asked for worse they sent me a bill of R2348.11 for a R599 fiber line with no breakdown to show how they got there. I regret ever subscribing to this ***** of a company.
MN
Mzolisi N's updateReviewer Update
07 May 2024, 23:45Finally received a call back from Vodacom thanks to Hollopeter, even after the call Vodacom ended up sending me to an ISP I don't have a contract with. They just refuse to take accountability for their error, I'm now stuck with a fiber line with a speed I never asked for worse they sent me a bill of R2348.11 for a R599 fiber line with no breakdown to show how they got there. I regret ever subscribing to this ********* company.
MN
Mzolisi N's update07 May 2024, 23:45
Reviewer Update
Finally received a call back from Vodacom thanks to Hollopeter, even after the call Vodacom ended up sending me to an ISP I don't have a contract with. They just refuse to take accountability for their error, I'm now stuck with a fiber line with a speed I never asked for worse they sent me a bill of R2348.11 for a R599 fiber line with no breakdown to show how they got there. I regret ever subscribing to this ********* company.