Working Mobile number not registered on Vodacom number

<p>Dear Vodacom</p> <p>I upgraded my contract in October 2016 during which I requested to change my contract from a Smart XL to Smart L package. Since then, I am neither able to login into your app nor your website. Also, services via your USSD sms systems do not work successfully for my number. I am, however, able to use this service for my wife's Vodacom number (e.g. purchase data). When attempting to login into your app I am told that my number is not registered on the network. I am told that an error has occurred when trying to log into your website. As a result, I am unable to purchase data for my number in addition to not being able to check bills and balances associated with my numbers. As soon as my 500meg data allowance is finished, I am then forced to use out of bundle rates, which is resulting is massive monthly bills. Regardless of how many times I've called your service centre no one is able to resolve my problem. Your call centre agents promise profusely to get back to me. To this day I am still waiting for one of them to follow through on this promise. Each time I call through I am assured that the solutions department will resolve it within 48 hours at most, which has yet to happen!</p> <p>I assume that when I requested to change from a Smart XL to a Smart L package, my contract was partly cancelled on your systems. This is resulting a few of your systems not registering my number, while other (such as your billing department conveniently for you!) systems fully recognise my number.</p> <p>This service is unacceptable! Today the call centre agent apologised and told me that his system informed him that I am a "valued customer". If this is how a "valued customer" is treated, I wonder how regular customers are treated. I have been a Vodacom customer for many years, at one stage with 5 sim cards, and am now at the point of moving my contracts all across to a competitor of yours. This is my reference number: 1- ********** 139891. Please contact me to assist me in resolving this query. It is enough now! I also demand that I be reimbursed for the cost of all out of bundle data rates used since the beginning of November 2016. It is not my fault that I am unable to purchase additional data. In fact, I receive periodic updates from your billing department informing me of how much I have spent on out of bundle data rates and am encouraged to purchase additional data. I would if I could!! Also, your call centre agents have attempted on a number of occasions to purchase data from their sides and are also unable to do so.</p> <p>Thanking you in advance for at least attempting to engage with me on the above.<br />Dave Patricios</p>