HW
Henry W
1 reviews | Active since Oct 2013
06 May 2020, 14:09
Working at home and home school suffering
My fibre internet line went down on Monday 04/05. I logged a call and send an email to get this resolved. After several follow ups, a service technician phoned me and said the problem is with NOKIA and they have been contacted. However it is now almost 3 days that I do not have internet and of previous experience NOKIA takes their time. I work from home and my kid have school assignment to do from home. Thus I need the internet back on-line ASAP SR***
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Replies (2)
Vodacom's replyOfficial
06 May 2020, 14:42Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 May 2020, 14:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HW
Henry W's updateReviewer Update
07 May 2020, 15:16I still don’t have internet access (4 days now) no feedback, no progress made from anyone at Vodacom or NOKIA. My work and my child,s school work is suffering. I phoned numerous times to the Fibre call center, there is just no progress or any urgency to resolve this matter. The weekend is upon us and this means I will be a week without internet.... during lockdown with work suffering! This is unacceptable and very poor service.
HW
Henry W's update07 May 2020, 15:16
Reviewer Update
I still don’t have internet access (4 days now) no feedback, no progress made from anyone at Vodacom or NOKIA. My work and my child,s school work is suffering. I phoned numerous times to the Fibre call center, there is just no progress or any urgency to resolve this matter. The weekend is upon us and this means I will be a week without internet.... during lockdown with work suffering! This is unacceptable and very poor service.