JvdM
Jaque van der Merwe
1 reviews | Active since Nov 2017
12 May 2019, 23:39
Wordst possible service
I asked for international roaming to be activated on my number and received confirmation that this was done. I am currently overseas, without roaming working. I phoned the customer service to enquire. RThe agent told me that a roaming request was indeed received and that he would sync my line. Now my service has been completely suspended and I am not even able to contact vodacom to get the issue resolved and I am am currently in Uruguay with no way of communicating. My number is ********** 944
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Replies (2)
Vodacom's replyOfficial
13 May 2019, 07:47 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 May 2019, 07:47
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
13 May 2019, 10:52Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that we've responded via email. Feel free to respond to the email but ensure that the subject [of the email] is not changed.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that we've responded via email. Feel free to respond to the email but ensure that the subject [of the email] is not changed.
Regards
Vodacom Consumer Website Team
Vodacom's reply13 May 2019, 10:52
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that we've responded via email. Feel free to respond to the email but ensure that the subject [of the email] is not changed.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that we've responded via email. Feel free to respond to the email but ensure that the subject [of the email] is not changed.
Regards
Vodacom Consumer Website Team