Words failed me, Vodacom

Really disappointed. Not even sure where to start. but as I writing this review I am holding on for a team leader for over 15 minutes after being on a call for about 30 minutes adready.

I call at least once a day. Im not even sure what my telephone bill is gonna look like at the end of this month... anyway, Thembinkosi, answered the call after almost 20 minutes, with a "yes" ??? then again, i had to explain the history of my complaint, and not once did he apologise for the bad service and for me holding on for so long.

Im writing this review with so much anger in me.

I did this application for a new contract purely because my phone got ****** i needed one urgently. I explained to the agent that they will not get hold of me on my cellphone because, IT GOT ******, and that i was available on email or via my land line, ***.

I swear, if i don't call, i dont get called back.

My application is now at the confirmations department.

Confirmations department is apparently calling me to an old number listed on a ITC...

I have no words.

I also have a request that they send Thembinkosi for some customer service training.

Words fail me at the point.