IN
Ipeleng N

1 reviews | Active since Aug 2023

24 Aug 2023, 07:26

Word of advice: Leave Vodacom (worst network provider all round)

It’s unfortunate that I even have to give a star at all because Vodacom deserves a zero rating. Their network gets worse by the day and their customer service is the worst. I have laid a complaint about one of their customer service agents who called to shout at me for not taking up one of their offer of a contract. I have waited with baited breathe for even a response just confirming receipt of my email. I have followed up numerous times with no success. I have been with this network for well over 10 years and it’s time I jump ship because nothing about Vodacom is worth it anymore.

0
Replies (2)
Vodacom
Vodacom's reply24 Aug 2023, 07:59
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team 
IN
Ipeleng N's update01 Sept 2023, 15:25
Reviewer Update
Good day.

May I please have an email address or contact number that I may follow-up my query on?
Kindly note the complaints email address is of no assistance, please provide an alternative.

Kind regards