Worce service you can ever get

<p>Where to even start. Been with Vodacom over 10 years and this is how you get treated. Ok I have a contract with a data Sim and a contract with cell Sim. The day Sim I have had for around 2 years. Getting one gig each month.this I hardly use, only when checking bank bal and down load a few mails. In the past I have never use half of the data. Then on the think was 28 March 2016 I get a message saying need to pay over R2000 for data. On the 30th March they cut my line for the data and they cut the line on my cell. The cell I run for my business. I called them loads of times only to get cut off and finally on the 1st April I got hold of someone at 13.05 told them the whole story that I hardly use the data and is impossible for it to be that amount. I was then told they would request data to give me feed back and sort out the problem. She said that they would call back at 14.00. They gave me a ref number.</p> <p>Guess what no one called. Surprise surprise. I called back right through the day only to be told that there lines were down and someone would call me. Guess what nothing. </p> <p>On the 4th called again at 8.55 guess what lines down again. When back and forth making at least 20 calls over the next few days only once told the story each time did I either get cut off or told lines are down.</p> <p>On 19th got hold of them again. Where they said I must contact the data number and they gave me a number. I called and called and called. Called the call Centre again where I got told the data number has not been active for past year. They have to mail they and they will contact the client. They said the request was done from the first time I lodged it back on the 1st. But they will follow up. And guess what call me back.</p> <p>Now the 24th called said that ref number been closed. No reason. I said not good enough I'm not going to pay for something that there no reason. They said they call me back.</p> <p>27th called them again guess what nothing done. They said that data had tried to call me me guess what no calls showing on my cell no messages nothing. Gave them my other number as well as my email add for data to contact me again.</p> <p>Now it's the 5th may called at 12.55 guess what they can't find my ref number. What a joke. They tell me I must speak to data. Guess what they tried to transfer me. Wow did not work as number does not exist anymore.cut off called back spoke to about 10 people been transferred back and forth. Cut offf</p> <p>Called again now they say will log a new report. </p> <p>And they call back in next 15 - 20 minute. </p> <p>Guess what I got a call at 13.28 from call Centre. Saying they cal me back tomorrow. </p> <p>Still waiting until the 4th July. In meant time I paid not the amount that was disputed but the contract amount on both phone and data card for March, April and may. Not having use on the data card. But they opened my cell. Then still waiting when June came I decided not to pay at all till they contact me as I was tired of paying for the data I was not getting. They did not even cut my phone in June no calls from them nothing.</p> <p>4th July comes I get a call lovely Person named Sally. From the finance place saying I owe near R3000. </p> <p>I tell him the whole story this was at 14.45 was on phone for 30 min or so. He said he talk to person in charge and see what he can do. I said I don't mind paying for cell phone but will not pay for data outstanding or monthly on data until sorted out as been paying and not getting benefit of using it. Requested he tell me how much just for phone. And I would pay also asked if he could put on mail everything and send to me. He said needs to sort out with person in charge and would. </p> <p>Later that day to my amazement he called. Saying sorry he only came back to me now was still waiting for person in charge and day was nearly over he would mail me in the morning. </p> <p>5th July nothing</p> <p>6th July I call left message for him at 10.08 </p> <p>10.44 he called me saying he sorry had to try work out everything. When through it with me on what I should owe on cellphone account. I disagree with amount. But understand why took him time. At least he had came back to me. So far he the beast worker Vodacom have. He said beat is if he gets his boss to call me. She will call in. 15 to 20 mins. Time now is 11.15 let's see. I keep updating. As well as I have mailed consumer watch and if anyone else know is there an ombudsman for cellphone places and what there details are. I lost a lot of money due to work not been able to use cell or data. I will try get hold of my attorney see if I can see for that. Of if anyone else knows any other way I can go forward let</p> <p>OK it's 11.30 she called said she follow up on disputed amount. Need to call call center again to log on line been blocked not getting data for last 4 months and not paying that. Get a ref number and she call at 2 so can open my line for cell. While we wait for data to contact me should take a day or two. Let's see if they do. Now it's 11.47 on line to call Centre waiting to see if they can do it for me just to get line on cell open. Let's see. </p> <p>Will keep all posted. After past experience I'm sure I get no where.</p>