1 reviews | Active since Jul 2017

05 Jul 2017, 18:38

Wont give me a new contract.

<p>App**** for new contract, was informed I cannot apply for a new contract due to the fact that I have to many already. I have one contract with vodacom and two prepaid simcards are registered to my name but not in use. When I called customer care they confirm I have one contract and when put through to sales there system is offline. They asked me to call back after an hour which I did and still the system is offline. Poor customer service. </p>

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Replies (2)
Vodacom
Vodacom's reply06 Jul 2017, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply06 Jul 2017, 07:43
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team