Wont give me a copy of my contract

I called on 9 April requesting a copy of my contract, I got a reference number ***. The lady said this will take 24 Hours. Well now it is Monday 13 April I still don't have the contract, I phoned *** the guy then tells me Now I have to fax a copy of my ID And a letter requesting this. This was not told to me! How *********** are the people at Vodacom customer care centre. I don't have a fax machine to send this but they don't have a fax machine to send this. I want my contract why do I have to fax things I have requested it now please send it to me!<br> <br> Are you still living in the stone age as well who uses faxes? And then I don't get told when I phone and have to keep phoning for this.