AR
Amanda R

1 reviews | Active since Jul 2018

17 Jul 2018, 18:09

Won't get my number back

My number was on contract with vodacom and I have had a financial issue with payment of the account, so the account was in arrears and the number was deactivated. Now that I can afford to pay the contract off they say that I cant get my number back and will be given a new number after reactivation. What's the use of paying this account if I can't get my number back? I use that number for business so I can survive financially. I have lost so much business in the past 2weeks that this number is deactivated. No 1 can help from Vodacom. I am so frustrated regarding this.

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Replies (1)
Vodacom
Vodacom's reply17 Jul 2018, 19:13
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team