AR
Abby R
1 reviews | Active since Nov 2019
13 Nov 2023, 08:55
Won't Cancel Contracts.
I phoned to cancel my Vodacom contract back in July 2023. I was unfortunate enough that I had to deal with a man who refused to cancel my contract after I already asked him several times, over the span of 20minutes. I phoned back the following week and spoke to a woman, who assured me, my contract would be cancelled. Its now October and I'm still being charged. What a greedy company. Don't bother with a contract, they'll still charge you, even after the contract has expired and won't let you cancel.
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Replies (1)Vodacom's replyOfficial
13 Nov 2023, 10:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Nov 2023, 10:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
