LF
Lorraine F
1 reviews | Active since Apr 2024
19 Apr 2024, 11:11
Wonderful Vodacom help desk staff member
My praise is for one of Vodacom's help desk assistants, DAISY LODYA. OMG how lucky I was that she answered my call. If you've tried, you know, it's absolute hell to get help from vodacom. I'd sent emails to customercare...they'd give a reference and then just go no further. That chat box is ridiculous unless you have an easy general call. I had upgraded online, and my invoice was higher than it should have been. To get assistance was IMPOSSIBLE!!!! UNTIL DAISY. What an asset she is. She literally made my day. Thank you DAISY...if only all company helpdesk/customer care staff were like you.
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Replies (1)Vodacom's replyOfficial
19 Apr 2024, 11:58Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply19 Apr 2024, 11:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
