wonderful service....NOT

I have been trying to contact the customer care center for the past 2 weeks now, every time I phone there are high call volumes and I end up holding for 10 + minutes then i end the call. SO I decide to press the # key for a consultant to contact me back as advised by the voice prompts. This was 27 March 2015, I get a call on Saturday the 4th of APRIL!! I couldnt take the call, but the fact is that I was only contacted after a week?? where the call was supposed to have been made within 24 hours?? <br> <br> I have also sent numerous emails with NO reply till date??? <br> <br> I WANT TO KNOW THE FOLLOWING NOW!<br> <br> 1) Why was R 100 +- debited from my account then I am still in credit with +- R 400?<br> 2) When is my contract ending? <br> <br> Hopefully I wont have to wait another week to get a call or email...<br>