*********** wonderboom Vodacom consultant

I recently upgraded my cellphone with the same number, which previously had insurance. The consultant at the Vodacom Wonderboom store gave me incorrect information on how to transfer the insurance from my old phone to the new one. He advised me to cancel it myself via the app, saying the new insurance would kick in automatically. However, three months later, I discovered that the new insurance was never activated. The current store manager says she cannot help me because she wasn't there when the issue started.