MF
Micaela F

1 reviews | Active since Apr 2021

20 May 2023, 09:52

WONDERBOOM JUNCTION BRANCH IS A DISASTER

Geez like but the service at Vodacom Wonderboom Junction is actually PATHETIC AS HELL!!!! Phone got ****** so had to go into store to do a sim swap - go to the WONDERBOOM JUNCTION branch of Vodacom - Firstly HOW IN THE HELL ARE YOU A CELLPHONE STORE WITH NO SIM CARDS!!! then I asked the guy when are SIM cards going to be delivered he says after 12 - couldn’t wait until 12 so I said I’ll come back again - ended up buying a SIM card somewhere else because you can do a sim swap through TOBI - now TOBI is the dumbest thing ever, ZERO HELP from the robot! - end up going to the WONDERBOOM JUNCTION BRANCH again this morning - only for the lady to look at me and say “you need to go to the branch that you bought the SIM card and do it there or buy a SIM card here” - so I tell her okay it’s fine I’ll just buy a SIM card here then - does this lady not look at me and say WE DO NOT HAVE SIM CARDS!!!!

If WONDERBOOM JUNCTION don’t want to help people then they MUST CLOSE THEIR DOORS - PATHETIC PATHETIC SERVICE!!!!

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Replies (1)
Vodacom
Vodacom's reply20 May 2023, 11:18
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team