Won't take my money!

<p>You are meant to debit my account on the 7th of each month, last month you only debited it on the 16th. By then there was R50 short for the payment so the payment bounced. You then added a penalty onto my account and never tried to debit it again. I have been trying for the last few days to get hold of someone to pay this account. I sat on hold for 4 hours only to get cut off. I want to cancel my contract as it is coming to an end. Trying to get hold of cancellations is impossible!! No one can help! This is getting riduclous, you are wasting my time. I finally managed to get hold of someone in customer service AFTER I pressed the cancellations option, she cannot help, she will transfer me to cancellations but guess what? You have high call volumes, after 30 minutes of holding I gave up AGAIN! Can someone who can actually help please get hold of me urgently!! This is ridiculous considering the prices you charge. I will never recommend your company and will keep posting on social media until somebody sorts this out! </p>