PB
Phillippa B

1 reviews | Active since Aug 2012

24 Oct 2016, 13:05

Won't let me cancel contract that is due to end

<p>A contract I have is due to end on the 15th of November,</p> <p> </p> <p>I have been calling since the 10th of October to try and cancel and have had no joy.</p> <p> </p> <p>When you call to cancel you just get transferred in an endless loop.</p> <p> </p> <p>I now think this is a way of making sure you pay extra, as now I am sure they will tell me I have to pay for an extra month even though I signed a 24 month contract, not a 25 month one.</p> <p> </p> <p>This is totally disgusting bisuness practice and a way of squeezing money out of their customers,</p>

0
Replies (3)
PB
Phillippa B's update24 Oct 2016, 13:07
Reviewer Update

**business

Vodacom
Vodacom's reply24 Oct 2016, 14:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

PB
Phillippa B's update25 Oct 2016, 07:36
Reviewer Update

Extremely helpful and responsive.Thank you Vodacom. Faith restored.