Won't honour Insurance Claim

Vodasure, a division of Vodacom was unable to repair a tablet, and authorized it to be replaced by Vodacom. The claim was approved more than a month ago and stock was reserved. After numerous calls, and promises they were holding the stock item for me, eventually I manage to make the trip through on a Sunday, and I am told they actually have not received the authorization and cannot release the tablet. After more phone calls in the following week, leaving numerous messages, and never receiving any response, we are eventually told the item is now out of stock again, but they will get someone to contact me shortly.<br> <br> I chose to partner with the \best"and further more I go out of my way to travel to what is regarded as the flagship store"