1 reviews | Active since May 2011
Won't cancel contract
<p>I requested an early settlement quotation from Vodacom in early Jan 2017. I sent in my proof of payment on 10 Jan 2017 to close the contract and today Jan 22 2017 the contract is still open. I called in twice to query and was promised both times that the cancellation would be processed. The next debit order date is around the corner and still no feedback. This is a very feeble attempt by Vodacom not to lose a contract. This is poor customer service, I'm dissapointed by the extent service providers in South Africa will go to to get business or not to lose one. Please cancel my contract.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you Vodacom, my contract has been cancelled. Do train your staff on resolving our queries quicker, so there wont be a need to escalate. I love Vodacom but sometimes your call centre staff really do drop the ball. More training for them please, because I dont plan to change to any service provider any time soon.
Thank you Vodacom, my contract has been cancelled. Do train your staff on resolving our queries quicker, so there wont be a need to escalate. I love Vodacom but sometimes your call centre staff really do drop the ball. More training for them please, because I dont plan to change to any service provider any time soon.