DJ
Desiree J

1 reviews | Active since Jun 2016

02 Jun 2016, 07:17

Won't Cancel Account

<p>I cancelled my Vodacom account in January this year and paid out my contract but they still charge me monthly on my debit order. When we try to contact customer service, it's a endless cycle of being transferred from one person to the next only to be told to send an email rather. We have sent emails but haven't received a reply once. When went into a Vodacom shop to ask them for help, they informed us that even they cannot help hs and they too struggle to get through to customer services. I am now in the process of stopping my debit order through my bank but I am very angry at Vodacom and all the trouble and money that they have cost me. </p>

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Replies (1)
Vodacom
Vodacom's reply02 Jun 2016, 09:16
Official

Thank you for making us aware of your complaint.

A consultant will review make contact with you to assist.

Kindest Regards

Consumer Website Team