Without service since 6 August

We have a small business and is totally reliant on our 3G connection to receive orders and give feedback to customers. Our 3G (email and internet) has been off since the 6th August. The personal at the Vodacom shop in Waterfall Mall in Rustenburg has been very helpful and helped to lodge a complaint for us. The call centre however is a totally different story!!!! Called them and was told that we need to BUY DATA!! ***?? ALSO....data is loaded only ONCE A MONTH - ON THE !ST!!! 2nd..... ***???? In 3 yrs since having this contract we NEVER had to buy data separately - above and beyond paying every month. Our plan is for a set amount and 3GIG data every month. Went back to Vodacom in Waterfall Mall in Rustenburg... Personal shook heads and assured us that that is not the case for the contract that we're on. And promised it will be back on today..... NOTHING!!!! Our business is suffering due to this and no help from Customer Service!!